System and Service Updates
Department of Justice (DOJ) National Sex Offender automated search backlog cleared
On Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender public website (NSOPW) became unavailable due to a data source outage. To minimize impact duration, Sterling secured an alternate method of automated fulfillment on Sunday, May 5, 2024...
Criminal, verification, and drug & health delays in midwestern and eastern US due to severe weather
As of Thursday, May 9, 2024, severe weather impacting the midwestern and eastern US may result in criminal, verification, and drug & health screening service delays due to hazardous operating conditions. Tornado activity in these areas is creating unpredictable...
Department of Justice (DOJ) National Sex Offender public website is now available
Starting on Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) became unavailable due to a data source outage. As of Sunday, May 5, 2024, the California and Delaware Sex Offender Registries became available, however,...
Maryland criminal court search delays
On Wednesday, May 1, 2024, county and state-level criminal records for the state of Maryland became unavailable due to intermittent access issues with the online source. In the meantime, we have secured a provider as an alternative fulfillment method, but please...
Update: Department of Justice (DOJ) National Sex Offender workaround in California and Delaware
As previously communicated on Thursday, May 2, 2024, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) became unavailable due to a data source outage that started on Wednesday, May 1, 2024. As of Friday, May 3, 2024, the California and...
Department of Justice (DOJ) National Sex Offender outage and delays
Starting on Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender Public Website became unavailable due to a data source outage. The DOJ is working to determine a date of restoration. In the meantime, turnaround time delays are expected. We are...
Sterling I-9 connection issue in the Client Hub resolved
After Sterling received reports of the “Manage I-9” button not working properly in the Client Hub Order Manager, we actively worked to address the issue. As of 11:45 p.m. ET on Tuesday, April 23, 2024, the issue is now resolved and we’ll continue to monitor. Thank you...
Updated criminal and civil county court records now available in all Kansas Judicial Branch counties
Effective Wednesday, April 17, 2024, all Kansas Judicial Branch counties have completed updating their court case information, and we are processing criminal and civil records in the Kansas counties. As of Monday, April 22, 2024, criminal and civil search backlogs are...